Return Policy
Returns & Exchanges
We offer 100% hassle-free exchange or returns experience. We arrange for reverse pick-ups. Luxurymark.store proud to have 100% customer satisfaction
The Buyer must contact Luxurymark.store via email vip@Luxurymark.store for replacement/return must be made within 3 (three) days of the delivery of the Product and any claim/request for replacement/return beyond the period of 3 (three) days shall not be accepted.
Returns are not allowed for products viewed in person (open deliveries) and paid in full or partially
All Products Marked as Final Sale Can't be returned. Luxurymark.store team can provide as many pics as possible upon request via Whatsapp +91 70114 87707 for you to make a decision.
Luxurymark.store will provide a replacement, if available, or refund for the Products which fulfil the replacement terms.
Replacement of any product shall be subject to the terms of the website and the Product description on the Website. Replacement/refund will not be provided incase the product has any damages due to misuse of Product by the Buyer; any Product that is returned without all original packaging and accessories, including the box, packaging if any, and all other items originally included with the Product delivered; Products with tampered or missing serial/UPC numbers. The Buyer shall not tamper with the Product, authentication stickers during any procedure of cancellation and replacement/return or refund.
Cancellations & Refunds
Cancellation before shipping:
If the order or the item(s) that you want to cancel have not been shipped yet, you can either cancel the order online or by contacting our Customer Support Team via Phone +91 70114 87707 or email (vip@luxurymark.store). In such cases, the order will cancelled and the money will be refunded to you.
Cancellation after shipping:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team and do not accept the delivery of the order. Once we receive the order back and verify its packaging/condition, we will refund your money
If Luxurymark.store couldn't serve an order for any reason beyond the control of Luxurymark.store , even after giving our best, Luxurymark.store reserves the right to cancel the order and refund the money in case of a pre-paid order.
Refunds:
In case of cancellation before shipment, we process the refund within 7 days. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 days of us receiving the products back. It may take 3-5 additional days for the amount to reflect in your account. For cash on delivery transactions, we will issue you a cheque in the name and address as specified in the billing details or do the bank transfer with the refund amount within 7 days of us receiving the products back.
If Luxurymark.store couldn't serve a confirmed order for any reason beyond the control of Luxurymark.store , even after giving our best, Luxurymark.store reserves the right to cancel the order and refund the money in case of a pre-paid order.
Product reservation fee or product blocking fee shall not be refunded.
International orders once confirmed can't be refunded.
Effective from 1st September 2025, all return refunds will carry 4.5% charges or Payment gateway fees (whichever is higher) towards consignment shipment and handling expenses.
